Ron Paul, and his supporters, know what it’s like to have their words taken out of context and used to malign them unfairly. As a result, being the fair man that he is, Ron Paul took a nearly unprecedented step during a Presidential Primary run to defend one of his fellow candidates , Mitt Romney, who was getting that treatment, yet again.
Mitt Romney was describing, to a rapt audience in New Hampshire, his philosophy of keeping businesses honest, and hardworking, by saying that he Liked being able to fire people who provide services to him.
After all, what happens in a business that you can’t fire? It tends to get cocky, arrogant, and self-serving. Instead of providing good service to you, you end up just being the vehicle to providing more money to the ever increasing demands from the company. This is Not a good business to consumer relationship model.
As an example, lets look at what has happened to service from our city/county utilities. First, they tend to have removed as much as possible, the face to face contact. In our area, you have to go to a bill paying service center that is mostly about check cashing, and otherwise is about paying several different bills in cash. And on top of all that, you have to Pay this bill paying service center more money to let you pay your bill here. Of course, you Can pay them electronically…. but again,there is no personal contact.
Then, the utility companies removed as much as possible of the voice to voice contact, sending customers through an ever expanding menu of options designed primarily to frustrate the user, wear you down, and prevent you from actually solving problems.
I don’t know about you, but I’ve gotten to where I just hold the phone for five minutes while it runs through it’s litany of menu choices and let it finally decide that I must be one of the three people in the nation still using a dial phone, and then it will let me talk to an Actual person, whereupon I usually get Much better results (Usually).
Or, how about the Cable company. Do they give good service? I remember when they first came into existence, and people said, why do we want these guys? We have free T.V. now. And the Cable companies said, “We’ll keep the cost down. It’ll be real low.” And it was, for a little while, until the initial contract ran out, by which time people were hooked on the convenience of tuning in to Many more show choices, and the cable companies raised the rates. A lot. And they make it difficult to return the equipment in a timely manner; And they charge you all kinds of extra fees… I could go on, as I’m sure you all could too.
The same thing happens with retail companies that have a lock on market products in an area. They too, become difficult to work with and start thinking that They are doing You a favor by letting you shop at their store.
Suffice it to say, if you don’t have choices, firing the people/companies who “Serve” you is difficult; then, You end up serving them instead.
© Ellen M Story and emariaenterprises, 2011. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Ellen M Story and emariaenterprises with appropriate and specific direction to the original content.